| Rudd/Anderson | 2006 | USA | Health Literacy
Environment Tool-kit | Toolkit zur Selbsteinschätzung der Gesundheitskompetenz-Sensibilität einer Organisation.
Berücksichtigte Dimensionen:
1. Navigation (31 Items)
2. Print Communication (24 Items)
3. Oral Exchange (8 Items)
4. Technology (18 Items)
5. Policies & Protocols (19 Items)
6. Summary | Hospitals und
Health Centers | cdn1.sph.harvard.edu/wp-content/uploads/sites/135/2012/09/healthliteracyenvironment.pdf |
Agency for
Healthcare Research and
Quality
(AHRQ) | 2007 | USA | Pharmacy Health
Literacy Assessment Tool | Selbsteinschätzungsinstrument (insgesamt 37 Items)
zur Gesundheitskompetenz-Sensibilität von Apotheken.
Berücksichtige Dimensionen:
1. Promotion of Services
2. Print Materials
3. Clear Verbal Communication
4. Sensitivity to Literacy
5. Physical Environment
6. Care Process and Workforce
7. Paperwork and Written Communication
8. Culture | Pharmacy | www.ahrq.gov/site/default/files/wysiwyg/professionals/quality-patientsafety/pharmhealthlit/pharmlit/pharmlitap3.pdf |
| Wynia et al. | 2010 | USA | C-CAT Tool
(Communication
Climate Assessment Toolkits) | Toolkit umfasst folgende Dimensionen:
1. Organizational Commitment
2. Data Collection
3. Workforce Development
4. Community Engagement
5. Individual Engagement
6. Addressing Health Literacy
7. Meeting Language Needs
8. Cross-cultural Communication
9. Performance Monitoring | Hospitals and
Primary Care
Clinics | hscrc.maryland.gov/documents/mdmaphs/wg-meet/ce/0630/6-Communication-Climate-AssessmentToolkit.pdf |
America's
Health Insurance Plans
(AHIP) | 2010 | USA | Health Plan Organizational Assessment of
Health Literacy
Activities | Selbsteinschätzungsinstrument zur Bewertung der GK-
Freundlichkeit von ‚health insurance plans‘.
Berücksichtige Dimensionen:
1. Printed Member Information (12 Items)
2. Web Navigation (12 Items)
3. Member Services/Verbal Communication (6 Items)
4. Forms (6 Items)
5. Nurse Call Line (6 Items)
6. Member Case/Disease Management (15 Items) | Health Plans | oepgk.at/wp-content/uploads/2018/10/gesundheitsplaene_usa_2010_emory-rollins-school-ofpublic-health.pdf |
| Rudd | 2010 | USA | The Health Literacy Environment
Activity Packet
First Impressions
& Walking Interview | Selbsteinschätzungsinstrument bezieht sich auf ‚Health
Literacy Environment Review’ nach Rudd/Anderson
(2006). Berücksichtige Dimensionen:
1. Planning
2. First Impressions
3. Telephone
4. Web
5. Walk to the Entrance
6. Walking Interview | Hospitals | cdn1.sph.harvard.edu/wp-content/uploads/sites/135/2012/09/activitypacket.pdf |
Agency for
Healthcare Re-
search and
Quality
(AHRQ);
Brega et al. | 2010/20
15 | USA | Primary Care
Health Literacy
Assessment
(2010, 2015) | Selbsteinschätzungsinstrument enthält insgesamt 51
Items berücksichtigt folgende Dimensionen:
1. Prepare Practice Change
2. Improve Spoken Communication
3. Improve Written Communication
4. Improve Self-Management and Empowerment
5. Improve Supportive Systems | Primary Care
Practices Clinics | www.swselfmanagement.ca/uploads/resourcetools/pri-
mary%20care%20hl%20assessment.pdf |
| Groene/Rudd | 2011 | Spanien | Self-Assessment
Health Literacy
Environment | Selbsteinschätzungsinstrument zur Beurteilung von 5
Dimensionen. Basiert auf dem Konzept ‘health literacy
environment’. Berücksichtigte Dimensionen:
1. Navigation
2. Written communication
3. Oral communication,
4. Technology,
5. Policies | Krankenhäuser | www.tandfonline.com/doi/full/10.1179/1753807611Y.0000000005 |
Thomacos/Zazryn | 2013 | Australien | Enliven Organisational Health Literacy Self-Assessment Audit Resource | Selbsteinschätzungsinstrumente, die zur Entwicklung
einer gesundheitskompetenten Organisation beitragen.
Sie operationalisieren alle 10 Merkmale einer GKO
nach Brach et al. 2012. Berücksichtigte Dimensionen:
1. Has leadership that makes health literacy integral to
its mission, structure and operations
2. Integrates health literacy into planning, evaluation
measures, service users safety and quality improvement
3. Prepares the workforce to be health literate and monitors progress
4. Includes populations served in the design, implementation and evaluation of health and related information
and services
5. Meets the needs of populations with a range of health
literacy skills while avoiding stigmatisation
6. Uses health literacy strategies in interpersonal communications and confirms understanding at all points of
contact
7. Provides easy access to health and related information and services and navigation assistance
8. Designs and distributes print, audio-visual, and social
media content that is easy to understand and act on
9. Address health literacy in high-risk situations, including care transitions, communications about medicines,
etc.
10. Communicates clearly what health plans cover and
what individuals will have to pay for services. | Health and Social Service Organizations | www.hqsc.govt.nz/assets/Consumer-Engagement/Resources/Enliven-health-literacy-audit-resource-Mar-2015.pdf |
| Altin et al. | 2015 | Deutschland | Health Literate Primary Care Practice Screener | Screeninginstruments für Primary Care Settings (aus Sicht Patient:innen); Fokus ist Anwendung von HL-Strategien im Bereich Kommunikation und Navigation | | |
Ernstmann et al. | 2017 | Deutschland | HL-COM | Fragenbogen zur verständnisorientierten Gesundheitskommunikation. Organisationale Gesundheitskompetenz aus Patientensicht. Berücksichtigte Dimensionen:
1. Leadership
2. integration
3. workforce
4. inclusion of the served
5. HL skills range
6. communication standards
7. provide access
media variety
high-risk, costs | Cancer center | pubmed.ncbi.nlm.nih.gov/28545615/ |
| Trezona et al. | 2018 | Australien | Org-HLR Tool | Selbsteinschätzungsinstrument bezieht sich auf sieben
Dimensionen und 24 Subdimensionen:
1. External policy and funding environment
2. Leadership and culture
3. Systems, processes and policies
4. Access to services and programs
5. Community engagement and partnerships
6. Communication practices and standards
7. Workforce | Health and social service organisations | www.ncbi.nlm.nih.gov/pmc/articles/PMC6128002/ |
International
Working
Group Health
Promoting
Hospitals and
Health Literate
Healthcare Organizations | 2019 | Länderübergreifend | International Self-
Assessment Tool
for Organizational
Health Literacy
(Responsiveness)
Of Hospitals
(OHL-Hos) | Adaptierte englischsprachige Version des Selbstbewertungsinstrument (WKGKKO-I). Instrument enthält 8
Standards:
1. Implement organizational health literacy best-practices across all structures and processes of the organization.
2. Develop documents, materials and services with
stakeholders in a participatory manner.
3. Enable and train staff for personal and organizational
health literacy.
4. Provide and support easy navigation and access to
documents, materials and services.
5. Apply health literacy best-practices in all forms of
communication with patients.
6. Promote personal health literacy of patients and relatives after discharge.
7. Promote personal health literacy of staff with regard
to occupational risks and personal lifestyles.
8. Contribute to promoting personal and organizational
health literacy in the region. | Krankenhäuser | jasmin.goeg.at/1813/1/SATOHL-Hos-v1%200-EN-international_update1.1.pdf |
Tasmanien
Council of So-
cial Service | 2020 | Tasmanien | Self-Assessment
Checklist | Toolkit enthält Checkliste, die folgende Dimensionen
berücksichtigt:
1. Consumer Involvement
2. Workforce
Access and Navigation
Communication
Leadership and Management | Community Settings and smaller
Community
Health Organizations | www.hellotas.org.au/sites/default/files/HeLLOTas%20Self%20Assessment%20Checklist.pdf |
| De Gani et al. | 2020 | Schweiz | Checkliste zur
Selbsteinschätzung organisationaler Gesundheitskompetenz | Checkliste berücksichtigt 6 Dimensionen:
1. Einfachen Zugang zur Arztpraxis / Spitex ermöglichen und Orientierung erleichtern
2. Einfach und leicht verständlich kommunizieren
3. Gesundheitskompetenz unserer Patient:innen /
Kund:innen stärken
4. Mitarbeitende im Bereich Gesundheitskompetenz
stärken
5. Gesundheitskompetenz in Management und Organisationskultur verankern
6. Gesundheitskompetenz an Versorgungsschnittstellen, Vernetzung und weiterführende Aktivitäten der Organisation stärken | Primärversorgung (Ambulante Pflegedienste und Arzt-praxen) | www.ncbi.nlm.nih.gov/pmc/articles/PMC7765861/ |
Rathmann et
al. | 2020 | Deutschland | HLHO-10 adaptiert | Adaptiertes Kurzinstrument mit 10 Items zur Selbstbewertung:
Berücksichtigte Dimensionen:
1. Mission Statement
2. Quality Management
3. Client Involvement in Developing Health Information
4. Communication Standards
5. Navigation
6. Client Support in Health-Related Issues
7. Initiatives to Promote HL
Health Promotion for Staff
Health Services for Clients | Einrichtungen für
Menschen mit
Beeinträchtigungen | www.mdpi.com/1660-4601/17/8/2886/htm |
Northern NSW
Local Health
District | k.A. | Australien | A Checklist for
Health Literate Organisations | Checkliste operationalisiert die 10 Merkmale einer GKO
nach Brach et al. (2012). Berücksichtigte Dimensionen:
1. Has leadership that makes health literacy integral to
its mission, structure, and operations.
2. Integrates health literacy into planning, evaluation
measures, patient safety, and quality improvement.
3. Prepares the workforce to be health literate and monitors progress.
4. Includes populations served in the design, implementation, and evaluation of health information and ser-
vices.
5. Meets the needs of populations with a range of health
literacy skills while avoiding stigmatization.
6. Uses health literacy strategies in interpersonal communications and confirms understanding at all points of
contact.
7. Provides easy access to health information and ser-
vices and navigation assistance.
8. Designs and distributes print, audiovisual, and social
media content that is easy to understand and act on.
9. Addresses health literacy in high-risk situations, including care transitions and communications about
medicines.
10. Communicates clearly what health plans cover and
what individuals will have to pay for services. | Nicht spezifiziert | healthliteracy.nnswlhd.health.nsw.gov.au/wp-content/uploads/2016/12/HL-Organisational-checklist.pdf |
21 Gippsland Primary Care
Partnerships | k.A. | Australien | The Gippsland
PCPs Mini Health
Literacy Self-Assessment Checklist | Checkliste operationalisiert die 10 Merkmale einer GKO
nach Brach et al. (2012). Berücksichtigte Dimensionen:
1. Has leadership that makes health literacy integral to
its mission, structure, and operations.
2. Integrates health literacy into planning, evaluation
measures, patient safety, and quality improvement.
3. Prepares the workforce to be health literate and monitors progress.
4. Includes populations served in the design, implementation, and evaluation of health information and ser-
vices.
5. Meets the needs of populations with a range of health
literacy skills while avoiding stigmatization.
6. Uses health literacy strategies in interpersonal communications and confirms understanding at all points of
contact.
7. Provides easy access to health information and ser-
vices and navigation assistance.
8. Designs and distributes print, audiovisual, and social
media content that is easy to understand and act on.
9. Addresses health literacy in high-risk situations, including care transitions and communications about
medicines.
10. Communicates clearly what health plans cover and
what individuals will have to pay for services. | Primary Care | www.eastgippslandpcp.com.au/assets/files/2020/February/the_gippsland_guide_mini_checklist_print_version.pdf |
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